Return & Exchange Policy

Last updated: July 23, 2026

At My Store, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help. Please read our Return & Exchange Policy carefully to understand your options.

1. Return Eligibility

We accept returns within 30 days of the delivery date, provided the following conditions are met:

• The item is in its original, unused condition
• The item is in its original packaging with all tags attached
• Proof of purchase (order confirmation or receipt) is provided

The following items are not eligible for return:

• Items marked as final sale or non-returnable
• Perishable goods, personal care items, or intimate apparel (for hygiene reasons)
• Downloadable software or digital products
• Items damaged due to misuse, improper handling, or normal wear and tear
• Gift cards

2. How to Initiate a Return

To start a return, please follow these steps:

1. Email us at pious_referee0r@icloud.com with your order number and the reason for your return.
2. Our team will review your request and respond within 1–2 business days with return instructions and a return authorization.
3. Securely pack the item(s) in their original packaging and ship them back using a trackable shipping method.
4. Once we receive and inspect the returned item, we will process your refund or exchange within 5–7 business days.

3. Refunds

Once your return is received and approved, a refund will be issued to your original payment method within 5–7 business days. Please note that your bank or payment provider may take additional time to reflect the refund in your account.

• Original shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item).
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
• If your order qualified for free shipping and your return brings the order total below the free shipping threshold, the original shipping cost may be deducted from your refund.

4. Exchanges

We are happy to exchange items for a different size, color, or variant, subject to availability. To request an exchange, please contact us at pious_referee0r@icloud.com with your order number and the details of the item you would like instead.

• If the desired item is available, we will process the exchange once we receive your return.
• If the desired item is unavailable, we will issue a full refund to your original payment method.

5. Defective or Incorrect Items

If you received a defective, damaged, or incorrect item, please contact us within 7 days of delivery at pious_referee0r@icloud.com. Please include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

We will arrange a replacement or full refund at no additional cost to you, including prepaid return shipping.

6. Late Returns

Returns requested after the 30-day window may be considered on a case-by-case basis at our sole discretion. We reserve the right to decline late return requests or offer store credit in lieu of a refund.

7. Non-Returnable Sale Items

Items purchased during special promotions or marked as "Final Sale" are not eligible for return or exchange unless they arrive defective or damaged. Please review product listings carefully before purchasing sale items.

8. Contact Us

If you have any questions about our Return & Exchange Policy, please don't hesitate to reach out:

Email: pious_referee0r@icloud.com
We aim to respond to all inquiries within 1–2 business days.

You can also visit our Contact Us page for more information.